Plans built for every team. Start with 30 days free

• STARTER

  $1

  per agent / per 2 months

  Billed every 2 months

  Try Buy

  • Email ticketing
    All emails sent to your 24HELPDESK become tickets so you can easily manage your customer conversations.
  • Knowledge base
    Help your customers answer their own FAQs with a knowledge base full of useful tips and articles.
  • 140+ pre-built apps
    Choose from 140+ apps and integrations to connect your favorite tools, like Salesforce or JIRA, with 24HELPDESK. Or, tap into our developer API.
  

• REGULAR

  $25

  per agent / per 4 months

  Billed every 4 months

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  • Satisfaction surveys
    Customers can rate their satisfaction of the support they received from your team by answering one simple question.
  • Communities
    Encourage a vibrant community where customers can engage with one another by sharing tips, voting on feature requests, and following topics.
  • Custom domain
    Direct users to a branded ‘help.mycompany.com’ with domain host mapping. Additional encryption via SSL is available on Plus and Enterprise plans.
  

• PLUS

  $59

  per agent / per 5 months

  Billed every 5 months

  Try Buy

  Your free trial starts on Plus. Buy any plan later.

  • Time Tracking
    Automatically track time spent on each 24HELPDESK ticket and use these insights on team performance to improve your customer support.
  • Custom reports & dashboards
    Analyze trends across customer support interactions and improve operations with custom analytics and reports you can build in Insights.
  • Internal knowledge base
    Create a secure knowledge base only your support agents can access for internal information, documentation, and processes.
  

• ENTERPRISE

  $125

  per agent / per 2 months

  Billed every 2 months

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  • Multibrand Support
    Support multiple brands, products, service tiers, or regions with unique Help Centers, support channels, and business rules. Data and activity are centralized within a single account, making it easy to manage.
  • Unlimited light agents
    Light agents can collaborate with your support reps on any ticket. For no additional cost, expand visibility throughout your entire company.
  • Success program
    Start off your Enterprise plan experience with help from our customer success team who will guide you through 24HELPDESK best practices.
  

• PLATINUM

  $1

  per agent / per 1 months

  Billed every 1 months

  Try Buy

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