707-505-8008 support@24hourdesk.com
Communication channels
24 Hour desk brings all your customer conversations into one place.
EmailKeep your email communication organized. Support unlimited email addresses in your 24 Helpdesk.
SocialConnect your Facebook and Twitter pages with 24 Helpdesk, and stay on top of all social conversations.
VoiceTake customer calls in your 24 Helpdesk or route them to your mobile. All calls and voicemails are transcribed into tickets.
ChatZopim Chat is a faster and more personal way for your customers to get real-time support from your agents.
24 Hour desk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.
Watch how triggers work
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Branding & Customizations
Transform your 24Hour Desk to match your brand. With familiar customization tools, you can tailor the look-and-feel in minutes.
PROACTIVE ENGAGEMENT
24Hour Desk's suite of engagement features lets you understand your customers better with tools like our Net Promoter Score® survey. With customer data at your fingertips, you can start meaningful conversations with your customers instead of waiting for them to come to you.
Reporting & Analytics
Measure your customers' satisfaction and your support team's performance. You can even measure your entire organization's performance against others in your industry with the 24Hours Desk Benchmark.
See how reporting works
Apps & Integrations
Customer service is a team effort. Luckily there are over 100 apps that plug into 24Hour Desk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of 24Hour Desk's robust API.
